Terms and Conditions
Last updated: 30 October 2026
These terms apply to transport and delivery services provided by BVan, operated by Richard Bevan as a sole trader in Market Drayton, Shropshire.
Services offered
BVan considers suitable small-load jobs, including eBay and Facebook Marketplace collections, single-item collections, small business deliveries, small loads of building materials or equipment, and small moves.
One-person service and suitable loads
BVan operates with one van and one driver. Jobs must be suitable for a one-person service. Customer assistance with loading or unloading may be needed and should be agreed in advance. BVan may decline items or jobs that are too heavy, awkward, unsafe or otherwise unsuitable.
Jobs not accepted
BVan does not offer rubbish or waste removal, tip or recycling runs, house clearance, large house removals, or loads requiring multiple people to handle safely. Illegal, dangerous or unsuitable items will not be accepted.
Quotes and bookings
Quotes are based on the information provided, including the items, their approximate size and weight, collection and delivery locations, access and any assistance available. A job is not booked until the details, price and arrangements have been agreed.
Prices and changes
The price and payment arrangements will be agreed before the job. If the details differ from those supplied or additional work is requested, any change to the price or arrangements will be discussed before proceeding where reasonably possible.
Cancellations
If you need to cancel or change a booking, please contact BVan as soon as possible. Any cancellation charge must have been agreed with you and must comply with applicable consumer law.
Timing and circumstances outside our control
Traffic, weather, road closures, vehicle problems and other circumstances can affect collection or delivery times. BVan will take reasonable steps to keep you informed if a delay occurs.
Your responsibilities
You must provide accurate information about the items and locations, ensure that you have the right to arrange the transport, prepare items appropriately, and tell BVan about fragile, valuable, unusually shaped or otherwise special items before the job is agreed.
Questions or complaints
Please raise any concern as soon as reasonably possible by contacting Richard Bevan on 07422 910927.
Your legal rights
Nothing in these terms is intended to exclude or restrict any rights or remedies that cannot lawfully be excluded or restricted, including your statutory consumer rights.