Privacy Policy
Last updated: 30 October 2026
This policy explains how BVan handles personal information when you contact us or use our transport and delivery services.
Who we are
BVan is an independent small-load transport and delivery service operated by Richard Bevan as a sole trader, based in Market Drayton, Shropshire. For this policy, BVan is the organisation responsible for handling the personal information described below.
Information we may collect
Depending on your enquiry or booking, we may collect your name, telephone number, collection and delivery addresses, details of the items to be moved, approximate size or weight, access information, and any other details you choose to provide.
How we use your information
- To respond to enquiries and provide quotations.
- To arrange and carry out agreed collections and deliveries.
- To contact you about a booking or service issue.
- To maintain appropriate business, tax and accounting records.
- To handle questions or complaints.
Our reasons for using information
We use personal information where it is necessary to take steps at your request before entering into a contract, to perform an agreed service, to meet legal obligations, or for legitimate business interests such as managing enquiries and keeping appropriate records.
Sharing information
We do not sell your personal information. We only share it where reasonably necessary to provide the service, use a service provider supporting the business, or comply with a legal requirement.
How long we keep information
We keep information only for as long as reasonably necessary for the purpose it was collected, including any applicable tax, accounting or legal record-keeping requirements.
Keeping information secure
Reasonable steps are taken to protect personal information. No method of electronic storage or transmission can be guaranteed to be completely secure.
Your rights
Depending on the circumstances, you may have rights to request access to your personal information, ask for inaccurate information to be corrected, request erasure, or ask us to restrict or object to certain processing. You can also complain to the Information Commissioner's Office: ico.org.uk.
Contact
For privacy enquiries, contact Richard Bevan by telephone on 07422 910927.
This policy may be updated from time to time. The latest version will be published on this website.