Terms & Conditions

BVan.co.uk – Small Transport & Delivery Service

These Terms & Conditions apply to bookings and services provided by
BVan.co.uk, operated by Richard Bevan.

1. Service Overview

BVan.co.uk provides a one-person transport and delivery service for
small and manageable loads, including single-item
collections and deliveries, online marketplace collections, small business
deliveries, boxes, equipment and other suitable transport jobs.

BVan is a one-person, one-van service operated by Richard Bevan using a
Mercedes Vito van.

The service is intended for jobs that can be safely handled by one person.
BVan is not a large removals company and does not provide large removals or
jobs requiring multiple people.

BVan does not provide house clearance, rubbish removal, waste collection,
recycling or tip-run services.

2. Working Hours

Standard operating hours are:

Monday to Friday: 9:00am – 5:00pm
Saturday: 10:00am – 2:00pm
Sunday: Closed
Bank Holidays: Closed

Bookings outside these hours may be considered in advance but are subject to
availability.

3. Bookings

All bookings are subject to availability and are only confirmed once the
job details, price and arrangements have been agreed with the customer.

Customers must provide accurate information including the collection
location, delivery location, description of the load and any relevant
information about its size, weight or condition.

Customers should also advise BVan of any access difficulties, stairs,
parking restrictions or other circumstances that could affect the job.

4. One-Person Service and Customer Assistance

BVan operates as a one-person service. Loads must therefore
be suitable for one person to handle safely.

Where loading or unloading requires additional lifting or carrying
assistance, the customer is responsible for providing suitable assistance
at the collection and delivery locations.

If suitable assistance is not available, or the load cannot be safely
handled by one person, BVan may be unable to complete the job.

5. Pricing

Prices are agreed with the customer before the job begins.

The agreed price is based on the information provided when the booking is
made. Additional charges may apply if the job differs significantly from
the original description or requires additional distance, waiting time,
parking charges or other work.

Any significant change to the job or additional charge will be discussed
with the customer before the additional work is carried out wherever
reasonably possible.

6. Cancellations

Customers should give as much notice as possible if they need to cancel or
change a booking.

Where a cancellation is made at short notice after travel, time or other
arrangements have been committed to the booking, a cancellation charge may
apply.

Any cancellation charge will depend on the circumstances and will be
explained to the customer.

7. Customer Responsibility

Customers are responsible for ensuring that the load is ready for
collection at the agreed time.

Items should be suitably packed, secured and prepared for transport unless
another arrangement has been agreed in advance.

Customers must disclose any heavy, unusually large, fragile, awkward or
difficult-to-handle items when making the booking.

The customer is also responsible for providing suitable access and
assistance where required for loading or unloading.

8. Damage and Liability

BVan takes reasonable care when handling and transporting customers’ goods.

BVan.co.uk cannot accept responsibility for damage resulting from poor or
inadequate packing, existing damage, structural weakness, defects in an
item, or information about the load that was not disclosed before the job.

BVan may decline to transport an item if it is considered unsafe to handle
or transport.

9. Access and Parking

Customers are responsible for providing suitable access and reasonable
parking arrangements at both the collection and delivery locations.

Customers should advise BVan in advance of restricted access, parking
restrictions, stairs, narrow access or other conditions that could affect
the job.

Any parking charges or other unavoidable charges incurred while carrying out
the booking may be added to the agreed price.

10. Delays and Unforeseen Circumstances

Travel times and completion times may be affected by traffic, road
closures, weather, parking difficulties or other unforeseen circumstances.

Every reasonable effort will be made to arrive and complete the job within
the agreed arrangements, but specific arrival or completion times cannot
always be guaranteed.

11. Payments

Payment is due upon completion of the job unless another arrangement has
been agreed in advance.

Accepted payment methods are cash or bank transfer.

Any additional charges agreed during the job are payable with the final
payment.

12. Right to Refuse a Job

BVan.co.uk reserves the right to refuse or stop a job where the work is
considered unsafe, the load is unsuitable for transport, the actual job
differs substantially from the information provided, or suitable
assistance is not available where required.

BVan will not transport illegal, dangerous or prohibited items.

13. Contact

BVan.co.uk

📍 Market Drayton, Shropshire

For enquiries or bookings, please use the contact details provided on this
website.